Home » Public Forums » GMCnet » Craftsman Warranty?
| Craftsman Warranty? [message #348023] |
Tue, 17 September 2019 11:57  |
Ken Burton
Messages: 10030
Registered: January 2004
Location: Hebron, Indiana
Karma: 10
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I broke a medium size Craftsman screwdriver on Sunday loosening a hose clamp. I am not very strong any more, but I managed to break the tip on this one. The only Sears store left around is closing and refused to replace it. So I went to Lowes and they do not stock it, so no replacement. Then I went to two Ace Hardware stores and both did not stock it, so no warranty. Ace prices on single screwdrivers are out of sight, $6.00 to $7.00 each for normal size ones.
Sorry Stanley, I will not buy any new Craftsman hand tools and probably nothing else branded Craftsman in the future.
Are there any K-marts left? They were selling Craftsman a while back.
I have not tried Menards yet. I am not making special trips for this. I need to be going by these places for other reasons.
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
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| Re: Craftsman Warranty? [message #348024 is a reply to message #348023] |
Tue, 17 September 2019 12:06  |
MikeB
Messages: 133
Registered: December 2018
Location: South Bama
Karma: 1
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Ken
Lowe's now sells craftsmen tools. You can take there for a swap no questions asked. I just bought a craftsmen tool set from them and the ratchet broke immediately. I returned the whole thing and bought the Kobalt brand. In my opinion the new craftsman tools are garbage. The actual Lowe's version Kobalt are a lot better. I've had one kit for over 15 years no problems.
M Beam
75’ Avion
TBI EBL , 3.70 LSD and other stuff
Zuki Sidekick,
Dozier Al
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| Re: Craftsman Warranty? [message #348025 is a reply to message #348024] |
Tue, 17 September 2019 12:09 |
tmsnyder
Messages: 151
Registered: January 2014
Karma: -9
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Not my Lowes, they only honor the lifetime for tools they sell, which all have new numbers on them. So none of the 'old' craftsmen tools are lifetime anymore. Only the ones you buy at Lowes.
Todd Snyder, Buffalo NY
1976 Eleganza II
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| Re: [GMCnet] Craftsman Warranty? [message #348027 is a reply to message #348023] |
Tue, 17 September 2019 12:04 |
Ken Henderson
Messages: 8726
Registered: March 2004
Location: Americus, GA
Karma: 9
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Senior Member |
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Ken,
Thanks for that report. I've been wondering whether the new Craftsman
dealers would stand behind the warranty.
Ken H.
On Tue, Sep 17, 2019 at 12:57 PM Ken Burton via Gmclist <
gmclist@list.gmcnet.org> wrote:
> I broke a medium size Craftsman screwdriver on Sunday loosening a hose
> clamp. I am not very strong any more, but I managed to break the tip on
> this
> one. The only Sears store left around is closing and refused to replace
> it. So I went to Lowes and they do not stock it, so no replacement. Then I
> went to two Ace Hardware stores and both did not stock it, so no
> warranty. Ace prices on single screwdrivers are out of sight, $6.00 to
> $7.00 each
> for normal size ones.
>
> Sorry Stanley, I will not buy any new Craftsman hand tools and probably
> nothing else branded Craftsman in the future.
>
> Are there any K-marts left? They were selling Craftsman a while back.
>
>
> I have not tried Menards yet. I am not making special trips for this. I
> need to be going by these places for other reasons.
> --
>
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Ken Henderson
Americus, GA
www.gmcwipersetc.com
Large Wiring Diagrams
76 X-Birchaven
76 X-Palm Beach
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| Re: Craftsman Warranty? [message #348029 is a reply to message #348025] |
Tue, 17 September 2019 12:16 |
Ken Burton
Messages: 10030
Registered: January 2004
Location: Hebron, Indiana
Karma: 10
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Senior Member |
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tmsnyder wrote on Tue, 17 September 2019 12:09Not my Lowes, they only honor the lifetime for tools they sell, which all have new numbers on them. So none of the 'old' craftsmen tools are lifetime anymore. Only the ones you buy at Lowes.
I had exactly the same experience at 2 Lowes stores. They have what looks like the same screw drivers with different numbers. If you have one with a number that begins with 4, forget it. All of their numbers begin with 6. Ace stores have both 4's and 6's.
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
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| Re: Craftsman Warranty? [message #348043 is a reply to message #348023] |
Tue, 17 September 2019 16:02 |
bwevers
Messages: 597
Registered: October 2010
Location: San Jose
Karma: 5
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Senior Member |
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So now I'll stop saving my cracked Craftsman deep sockets...
In the trash they go.
Bill Wevers GMC49ers, GMC Western States
1975 Glenbrook - Manny Powerdrive, OneTon
455 F Block, G heads
San Jose
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| Re: Craftsman Warranty? [message #348047 is a reply to message #348043] |
Tue, 17 September 2019 16:22 |
Ken Burton
Messages: 10030
Registered: January 2004
Location: Hebron, Indiana
Karma: 10
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Senior Member |
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NO NO NO. Do not do that yet. I do not give up easily and I have a 1-888-number to call. There still might be a solution.
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
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| Re: Craftsman Warranty? [message #348049 is a reply to message #348023] |
Tue, 17 September 2019 16:27 |
bwevers
Messages: 597
Registered: October 2010
Location: San Jose
Karma: 5
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Senior Member |
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I'll stop by the Sears today in San Jose and see what they say.
Bill Wevers GMC49ers, GMC Western States
1975 Glenbrook - Manny Powerdrive, OneTon
455 F Block, G heads
San Jose
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| Re: [GMCnet] Craftsman Warranty? [message #348050 is a reply to message #348043] |
Tue, 17 September 2019 16:28 |
James Hupy
Messages: 6806
Registered: May 2010
Karma: -62
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When Sears discontinued the printed Catalog, and quit using the name
Roebuck, their fate was sealed. Then, they got in bed with K-Mart, another
bad decision.
Think what might have happened if they had embraced the internet, and
put their catalog online then.
Another American Institution succumbed to market changes, and they
joined the ranks of Montgomery Wards, F.W Woolworths, Rexall, etc.
Almost glad I'm not going to be around to see the final collapse.
Jim Hupy
Salem, Oregon
On Tue, Sep 17, 2019, 2:02 PM Bill Wevers via Gmclist <
gmclist@list.gmcnet.org> wrote:
> So now I'll stop saving my cracked Craftsman deep sockets...
> In the trash they go.
> --
> Bill Wevers GMC49ers, GMC Western States
> 1975 Glenbrook - Manny Powerdrive, OneTon
> 455 F Block, G heads
> San Jose
>
> _______________________________________________
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| Re: [GMCnet] Craftsman Warranty? [message #348060 is a reply to message #348049] |
Tue, 17 September 2019 18:36 |
Dolph Santorine
Messages: 1236
Registered: April 2011
Location: Wheeling, WV
Karma: -41
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I’ve had no problem getting warranty replacement at LOWE’S.
One of my last trips to the Sears store before it closed, and all I had to do was ask for a replacement) as opposed to a repair)
Yesterday. 7/16” 6 point. Happily replaced.
Dolph Santorine
DE AD0LF
Wheeling, West Virginia
1977 ex-Palm Beach TZE167V100820
Howell EFI/EBL , Reaction Arms, Manny Transmission
> On Sep 17, 2019, at 5:27 PM, Bill Wevers via Gmclist wrote:
>
> I'll stop by the Sears today in San Jose and see what they say.
> --
> Bill Wevers GMC49ers, GMC Western States
> 1975 Glenbrook - Manny Powerdrive, OneTon
> 455 F Block, G heads
> San Jose
>
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
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| Re: Craftsman Warranty? [message #348075 is a reply to message #348049] |
Wed, 18 September 2019 05:34 |
Ken Burton
Messages: 10030
Registered: January 2004
Location: Hebron, Indiana
Karma: 10
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Senior Member |
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Here is what you do. Stop by and ask to replace a craftsman screw driver 9-41584. If they do not have it, they will not replace it. It is labeled as a 1/4" and has a shank about 8" long. I stopped by another Lowes, and another Ace, with a Kmart right across the street. Ace carried the 9-41583 and 9-41585, but not the one in the middle. There were signs up at all three places saying if we don't stock it we won't exchange it. The one I broke came from my tool box at the airport. When I got home I checked and I have another one out of a set her with the same number. It is not an odd ball size. It was not a lot of chasing. I had to Ace to get a pair of 1/4" schrader valves anyway for a coach I am working on.
Are you sure the Sears in San Jose is still there. Every one in the Chicago area is closed or closing and they were headquartered here in Chicago. I asked at Kmart today and they said they were closing in December.
Ken Burton - N9KB
76 Palm Beach
Hebron, Indiana
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| Re: Craftsman Warranty? [message #348080 is a reply to message #348023] |
Wed, 18 September 2019 08:16 |
jhbridges
Messages: 8412
Registered: May 2011
Location: Braselton ga
Karma: -74
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For one - time use with spotty quality - some excellent, some lousy, many in between, I hit Freight, Harbor. For good tools of heavy use, watch the local repair shops, and when you see a Snap - On or Mac truck go treat with them. They're expensive, seldom break (Took a 30" cheater to bust a Mac socket) and are instantly replaced. Just keep a piece or to for the guy driving the truck.
There's a reason for referring to them as "Freight, Harbor". Web crawlers don't see it as the correct name and consequently I don't get bombarded with spam from them.
--johnny
Foolish Carriage, 76 26' Eleganza(?) with beaucoup mods and add - ons.
Braselton, Ga.
I forgive them all, save those who hurt the dogs. They must answer to me in hell
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| Re: Craftsman Warranty? [message #348083 is a reply to message #348023] |
Wed, 18 September 2019 09:24 |
Chris Tyler
Messages: 458
Registered: September 2013
Location: Odessa FL
Karma: 7
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Its sad, really. Sears was an American Icon...
I guess they ment the lifetime of the company, not yours.
Their power tools have been junk for years, but the hand tools were still pretty good.
Can still find the old stuff at swap meets.
76 Glenbrook
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| Re: [GMCnet] Craftsman Warranty? [message #348088 is a reply to message #348086] |
Wed, 18 September 2019 10:35 |
Richard Denney
Messages: 920
Registered: April 2010
Karma: 9
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I’d rather have tools that don’t break in the first place. I’ve broken a
few Craftsman sockets, but never a wrench.
I greatly prefer Snap-On or Cornwell, but those are harder to afford, so I
have lots of Craftsman tools. My Snap-On tools from my 70’s mechanic days
were stolen in 1982, and I’m still in mourning.
Rick “noting that Snap-On makes most of its money from software these days”
Denney
On Wed, Sep 18, 2019 at 10:55 AM Les Burt via Gmclist <
gmclist@list.gmcnet.org> wrote:
> Limited Lifetime warranty is generally what is offered, and mainly applies
> to tools still in production. I have a box full of SnapOn british standard
> tools. They haven’t been made in years and SnapOn can no longer warranty
> them if I break one.
>
> I also have thousands of dollars invested in other tools & equipment that
> originally carried lifetime warranty/service. Many of those manufacturers
> no longer exist, or have changed ownership with no transfer of liability.
>
> It is what it is, sadly.
>
> Les Burt
> Montreal
> '75 Eleganza 26'
>
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--
'73 X-Glacier 230 "Jaws"
Northern Virginia
Offlist email: rick at rickdenney dot com
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| Re: [GMCnet] Craftsman Warranty? [message #348089 is a reply to message #348088] |
Wed, 18 September 2019 11:26 |
james Ernst
Messages: 79
Registered: December 2013
Location: Lincoln, NE
Karma: -4
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Hi All, I have had good fortune with Craftsman warrenty work at the Sears
Home Stores. They are not closing and are independently owned.
Jim Ernst
Columbus, NE
77 PB
On Wed, Sep 18, 2019, 10:36 AM Richard Denney via Gmclist <
gmclist@list.gmcnet.org> wrote:
> I’d rather have tools that don’t break in the first place. I’ve broken a
> few Craftsman sockets, but never a wrench.
>
> I greatly prefer Snap-On or Cornwell, but those are harder to afford, so I
> have lots of Craftsman tools. My Snap-On tools from my 70’s mechanic days
> were stolen in 1982, and I’m still in mourning.
>
> Rick “noting that Snap-On makes most of its money from software these days”
> Denney
>
> On Wed, Sep 18, 2019 at 10:55 AM Les Burt via Gmclist gmclist@list.gmcnet.org> wrote:
>
>> Limited Lifetime warranty is generally what is offered, and mainly
> applies
>> to tools still in production. I have a box full of SnapOn british
> standard
>> tools. They haven’t been made in years and SnapOn can no longer warranty
>> them if I break one.
>>
>> I also have thousands of dollars invested in other tools & equipment
> that
>> originally carried lifetime warranty/service. Many of those manufacturers
>> no longer exist, or have changed ownership with no transfer of liability.
>>
>> It is what it is, sadly.
>>
>> Les Burt
>> Montreal
>> '75 Eleganza 26'
>>
>> _______________________________________________
>> GMCnet mailing list
>> Unsubscribe or Change List Options:
>> http://list.gmcnet.org/mailman/listinfo/gmclist_list.gmcnet.org
>>
> --
> '73 X-Glacier 230 "Jaws"
> Northern Virginia
> Offlist email: rick at rickdenney dot com
> _______________________________________________
> GMCnet mailing list
> Unsubscribe or Change List Options:
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Jimbalaya
No Coach yet
60 Olds 88
66 Toro
76 Toro
86 cutlass Supreme
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